Frequently Asked Questions

Do you have a shop?

We are a warehouse-based business located in Louisville, KY - right off Hurstbourne. While we do not operate a traditional retail storefront, we welcome customers by appointment for in-person purchases. If you’d like to view or pick up a piece directly from our warehouse, please contact us to schedule a visit.

Do you allow returns?

We do not accept returns. All sales are final. Please make sure the couch will fit your space prior to purchase and that you've secured all necessary approvals—whether from your spouse, partner, roommate, or even your pet! Each listing has specifications and any minor imperfections or blemishes.  We’re confident you’ll love your item once it arrives.

What if there’s an issue with delivery or a problem with my order?

Please contact us immediately at hello@thecouchden.com. We are committed to resolving any issues quickly and fairly. We truly believe that a happy customer is the key to our business. If something isn't right, we want the chance to make it so. Negative reviews break our hearts—especially when we haven’t had a chance to help. Positive reviews? They absolutely make our day!

Can you hold an item while I decide?

Unfortunately, we cannot guarantee holds on items. All pieces remain available for purchase until sold.  Please contact us at hello@thecouchden.com to seek out the maximum hold time

Do you offer local pickup?

Yes, we do! Local pickup is available at checkout.
Pickups are by appointment only at our Louisville, KY warehouse. To schedule your pickup, please email us at hello@thecouchden.com